Question 1

How long does the verification process take on the platform?

Accepted Answer

The standard verification process typically takes between 24 and 48 hours once all required documents have been submitted correctly. In some cases, particularly for enhanced verification or large withdrawal requests, the process may take up to 72 hours as additional manual review may be required. Submitting high-quality, complete, and accurate documents is the single best way to ensure the fastest possible turnaround time. If you haven't received a confirmation within 72 hours, check your spam folder and then contact the customer support team directly for a status update on your submission.

Question 2

What documents do I need to verify my account in India?

Accepted Answer

For players based in India, the most commonly accepted documents include the Aadhaar Card, which satisfies both identity and address requirements in a single document, the PAN Card, Passport, Voter ID, and Driving Licence for proof of identity. For proof of address, recent utility bills, bank statements dated within the last three months, or rental agreements are accepted. In some cases, proof of your payment method may also be required if there is a discrepancy between your account details and payment information. All documents must be valid, clearly legible, and submitted in an accepted file format such as JPEG, PNG, or PDF.

Question 3

Can I withdraw money before my account is verified?

Accepted Answer

Generally, withdrawals are not available or are severely restricted before your account passes the full KYC review. This is a standard security and compliance measure used across all reputable online betting platforms operating in India and internationally. Once your account verification is complete, full withdrawal functionality is unlocked, and you can cash out your winnings without account-level restrictions, subject to the standard withdrawal terms, minimum amounts, and processing times associated with your chosen payment method.

Question 4

What should I do if my verification documents are rejected?

Accepted Answer

If your documents are rejected, you will typically receive an email notification explaining the specific reason for the rejection. Common causes include blurry or low-resolution images, name mismatches between account details and documents, expired documents, incorrect file formats, or incomplete multi-page submissions. Read the rejection notice carefully and address each issue specifically before resubmitting. Avoid uploading the same rejected documents without making any changes. If you're unclear on what exactly needs to be corrected, contact the live chat support team — they can review your case in real time and provide specific, actionable guidance.

Question 5

Is it safe to submit personal documents online during verification?

Accepted Answer

Yes, it is safe to submit your documents through the official verification system. The platform uses industry-standard SSL encryption to protect all data transmitted during the verification process. Your personal documents are handled in strict accordance with data protection policies and are used exclusively for the purpose of identity verification. Information submitted during the KYC process is never shared with unauthorized third parties. Always ensure you're submitting documents through the official website or app and not through any third-party link to protect your personal data.

Question 6

Do I need to verify my account again if I change my payment method?

Accepted Answer

If you change your payment method — for example, switching from a UPI account to a direct bank transfer — you may be asked to verify the new payment method before it can be used for withdrawals. This typically involves providing a screenshot or account statement confirming that you are the owner of the new payment account. This is generally a quick and straightforward process and does not require a full re-verification of your identity documents from scratch. Contact customer support if you're unsure exactly what documentation is needed when updating or changing your payment details on the platform.

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